CUSTOMER SERVICE

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FAQ

Payment

How is the payment made?
If you click on [make payment] button after selecting the desired certificate, the LG U-Plus electronic payment window appears.

The payment can be made by credit(check) card in corresponding payment window, and name may differ from the payer when making payment.

However, accout transfer/deposit payments are impossible.
Information has not been entered while making payment.
'LG U-Plus electronic payment' manages the electronic payment system of Skku service center.

Call LG U-Plus electronic payment(1544-7772), and when guid speech is heard, neter number '1' > again if the guid speech is heard enter numner '1', to talk with a consultant.

Be guided for payment error solution through corresponding consultant.
Payment has not been made. Error occurs while making payment.
'LG U-Plus electronic payment' manages the electronic payment system of Skku service center.

Call LG U-Plus electronic payment(1544-7772), and when guid speech is heard, neter number '1' > again if the guid speech is heard enter numner '1', to talk with a consultant.

Be guided for payment error solution through corresponding consultant.
Payment program has not been installed.
'LG U-Plus electronic payment' manages the electronic payment system of Skku service center.

Call LG U-Plus electronic payment(1544-7772), and when guid speech is heard, neter number '1' > again if the guid speech is heard enter numner '1', to talk with a consultant.

Be guided for payment error solution through corresponding consultant.
Where can I print the payment receipt?
You will receive a certificate of payment and a receipt at the e-mail address you entered when applying for your certificate.

If you have not received the receipt, you can obtain a receipt from [Customer Support] - [Transaction Details View] at the top after accessing http://ecredit.uplus.co.kr.
It immediately does payment cancellation after payment, and says it have been returned.
You will receive a certificate of payment and a receipt at the e-mail address you entered when applying for your certificate.

If you have not received the receipt, you can obtain a receipt from [Customer Support] - [Transaction Details View] at the top after accessing http://ecredit.uplus.co.kr.
I would like to get a refund for paid certificate.
If there is a problem with the contents of the certificate or if there is a clear reasons for refund, the complainant can request a refund within 30 days from the date of payment.
However, refund due to simple mind change or user error is not possible.

Please provide the name of the certificate to be refunded (if you have applied for multiple times, together with the number of the payment), and an error in the 1: 1 consultation bulletin board.

Applications within business hours will be handled immediately and applications after business hours will be processed after the start of next business day.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)

In case of a refund, the certificate will be canceled immediately and can not be used.
How long does the refund process take?
Depending on your payment method, the refund processing method / period will vary.


It takes about 1 ~ 7 days depending on the card issuer from the date of the refund request.


If the payment is made in this month, the refund will be processed immediately. If the payment is made in the previous month, the refund will be deposited into your account on the 10th day of the following month.
(Ex) If you made a payment on May 25th, you can request a refund until June 24th and it will be deposited to your account on Jul 10th.

Certificate Request

The grade is not reflected in the certificate of completion.
The completed school year is not yet registered in the school system.
Please contact the school if you are curious about, when the changes will be reflected on the computer.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Are ranking(grades) listed on the transcript?
Please contact the school or check whether grade(rank) written/not written option exists in the certificate list screen.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Are the percentages (or percentiles, percentage points converted, converted points) listed on the transcript?
Yes, as the format of the cetficate varies according to the school, there can be differences in terminology and written method.
If not written after issuance, please leave your contact information on the 1:1 consultation bulletin board and we will contact you immediately after checking it.
Are completion division written on transcripts?
Please contact the University.

iately after checking it.
Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
This semester's grades are not reflected on the transcript.
The results of this semester are not yet registered in the school system.
Please contact the school if you are curious about, when the changes will be reflected on the computer.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Does the double certificates appear on the certificate?
Please contact the University.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
I would like to know the contents of the certificate.
Please contact the University.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
I would like to issue a certificate of final academic achievement.
Generally, the 'Certificate of Final Education' is collectively referred to as the certificate to certify the final academic ability. Therefore, according to your final education level, you can get the certificate as below.

- Graduates: Graduation certificate or diploma (certificate) certificate
- Completed students: Certificate of completion
- Enrolled students: Enrollment certificate
- Students on leave: Certificate of absence or certificate of enrollment
- Person who has suspended stuies due to dropping out/leaving school: Explusion certificate
Is it possible to issue the certificate of tuition payment quarterly?
Please contact the University.
Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Is it possible to issue a certificate of tuition payment?
Only certificates that are verified in the certificate list after login can be issued to the Internet.
Certificates that can be issued on the Internet vary from school to school, and depending on the status of the student registration state.

If the desired certificate is not listed, please contact the school to see if it can be issued.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
There is no payment for this semester in the certificate of education payment.
The payment details for this semester are not yet registered in the school system.
Please contact the school if you are curious about, when the changes will be reflected on the computer.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
It can not be issued due to non-payment of the book.
As it is impossible to issue a certificate in the book non-payment state, please retry after solving the problem.
If this sentence is shown when you are not in the book non-payment state, please contact the university.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
I am currently in leave of absence state, but when requesting for certificate of enrollment, it returns.
While on leave of absence, it is impossible to issue the certificate of enrollment, therefore, you have to issue leave of absence certificate.
However, if it is not leave of absence certificate but if you would like to prove that you are registered to the school, it is possible to issue a enrolled certificate, so please check whether it is possible to issue with the Univeristy.
Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
The expected date of graduation on the graduation certificate is different from the actual date.
Please contact the University.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
I would like to get a master's or doctoral degree certificate, but I only see a bachelor's degree certificate.
If you have multiple student numbers, you must obtain a certificate by classifying your degree by student number.
After logging in, when the 'User Information Confirmation' page displays, please enter the student ID number of the desired degree.
(Ex) If you want to obtain a master's degree certificate, enter your master's student number
Is it possible to request for 24 hours?
Yes, it is available 24 hours a day, 365 days a year.

However, if there is a temporary error in the school server check or issuance program, there are cases that it may delay the issuance or cause inaccesibility to the site.
Can I request for the certificate by phone?
Phone request is impossible.

After you authenticate yourself, you can log in as a member or non-member and request for a certificate by yourself.
Is there any other way to get an issue besides internet / mobile issue?
Please contact the University.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Faculty : 02-760-1100
Research & Business Foundation : 031-290-5562
I am a freshman. Can I get a certificate
New students can only issue a part of the certificate related to the study after the beginning of the course.

Please contact the school directly because the types of certificates that can be issued at each school are different from when they can be issued.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
There is no certificate of payment of educational expenses, certificate of expected graduation, etc.
Only certificates that are verified in the certificate list after login can be issued through the Internet.

Certificates that can be issued on the Internet are diffrerent from school to school, and the issuancability may vary depending on the status of your school register.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
I want to get the original certificate. How do I know if my certificate is original?
Based on 「Framework Act on Electronic Document and Electronic Commerce」, 「Digital Signature Act」 and relevant Act, all the certificates that are issued through Skku Center enables safe use, as it is a certificate that has orifinal effect by applying latest technology such as fogery protection solution.

Please make sure that the certificate you receive shows the school mark, seal (or signature), document identification number, and so on.
Can I match with the original certificate? Is it possible to verify authenticity?
It is possible to check the original by the document identification number on the upper left of the certificate.
Please use the [Authenticity Verification] menu.

Preview/print

Is it possible to preview and print from mobile (smartphone)?
Through [skku] application, you can process up to certificate issue and preview.
Download the application after searching for 'skku Center' in Google(Android) or Apple(iOS) App Store. If you would like to print, please use the PC that is possible to print.
I haven't printed after payment, but there are no documents in my storage. It's been 30 days since the issue date.
Issued certificate after payment, will be kept in [Certificate Storage] for 30 days. After the storage period has elapsed, it will no longer be available for service.
I have not printed, but as it says print completed in the storage, I can not print any more.
If there is an error in the printing and if normal printing is impossible, it is possible to reissue it 'within 30 days after payment'.

Please write down the name of the certificate you need to reissue in the 1: 1 consultation bulletin board (if you have applied multiple times, please include the number of the payment) and an error message.

However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
Does it print only once?
Yes, it prints only one time per certificate.
If there is an error in the printing and if normal printing is impossible, it is possible to reissue it 'within 30 days after payment'.
It is printing in black. I would like to print in color.
Proceed to [Test Print] at the bottom of the screen to confirm that the printer is capable of color print.
If the color printout does not work during test printing, check the ink status.
If you are printing a test print, proceed to 'Printer Properties' in the following order.

1) Go to [Control Panel]> [Printers and Faxes] or [Devices and Printers]> right-click of the mouse on the corresponding printer driver> [Printing Properties]> [General tab]> 'Printing Preferences' > Color Confirmation

2) Go to [Control Panel]> [Printers and Faxes] or [Devices and Printers]> right-click of the mouse on the corresponding printer driver> [Printing Properties] > 'Print as default'> Color Confirmation

Please use the 1:1 consultation bulletin board if you need to reissue it after it has already been printed.
The case of going to the manual installation page after installation
1.After all browsers are closed, Control Panel -> Uninstall Programs - Please remove the module MarkAny Inc e-PageSafer V2.5 NoAX (Report) and install again.
2.If you use an Internet Explorer, try accessing the site through another browser such as Chrome, Fire Fox, or Opera.
3.Please go to Internet Options on the Internet Explorer, "Reset all zones to default level" on the Security tab and "Reset" on the Advanced tab and re-install.
Customer Cente(1544 - 1204)
A pop-up window shows up 'Screen protection function is not working properly'
Remove the MarkAny Inc e-PageSafer V2.5 NoAX (Report) Module and install again.
Customer Cente(1544 - 1204)
The case of going to the manual installation page after installation
It is not possible to capture Preview screen.e-PageSafer includes a module called Image-Safer which serves as a capture protection to prevent data leakage.
The certificate preview window grayed out in VDI and remote environment.
It is not provided preview, but print is possible via the print button.The Image-Safer module is blocking the preview screen because there is a risk of data leakage through capture on the local PC after remote site connection and VDI environment.
Appear the message of 'Incompatible process is running' in the certificate preview window.
After you find the specific process in Task Manager and stop the task, it will work normally.
Shows up a blank screen in the certificate preview window
Please contact Markany website and Customer Center (1544-1204).
Is it possible to save the certificate as PDF?
It is not possible to Save as a PDF file.It is not possible because it can be forged when it is saved as PDF file.
Appears the message of 'Not supported: Virtual printer' and 'Not supported: Shared printer'.
It is not supported Virtual printers and shared printers due to security risks when printing Internet issuance documents. Please use a local printer or an IP-based network printer connected directly to your PC
Appears the message 'Incompatible process is running' in the forged certificate preview window,
Go to Markany Homepage (http://www.markany.com/), click on Support on the upper right corner of the homepage, go to Customer Support, click on the printer update in the red box and install
Customer Cente(1544 - 1204)
Appears “Not support: No port printer" when certificate is printing.
When it appears the 'Not supported' printer even if the port of printer is set to 'File', 'COM', 'PDF', the 'Print' button is disabled. Please follow the steps below.
① Go to Control Panel
②Click the Devices and Printers button.
③ Click the right button of mouse, open the "Printer Properties".
④ Check the port after selecting the "Ports" tab on "Printer Properties".
When the certificate is printed out, the certificate contents are missing on the print paper.
Please contact the Markany Customer Center (1544-1204) to find out the exact cause.
2D barcode does not appear when certificate is printing
Please contact the Markany Customer Center (1544-1204) to find out the exact cause.
The error is appeared when the Visual 2008 C ++ Redistribution Pack is not installed and the side by side configuration is incorrect.
Please go to the following path and proceed with installation. The Visual 2008 C ++ Redistribution Pack is a package provided by Microsoft Corporation and is required for use with its programs
① For Windows 32bit users - Install vcredist_x86.exe : https://www.microsoft.com/ko-kr/download/details.aspx?id=29
② For Windows 64bit users - Install vcredist_x64.exe : https://www.microsoft.com/ko-kr/download/details.aspx?id=15336

Email/Fax/Mail

The transmission is complete, but the mail does not come.
Please check the spam folder first, as it may be sent to the spam folder.

If it did not transfer to your spam folder, you will need to request a resend.

If you leave the e-mail address to be resent to the 1: 1 consultation bulletin board, we will check and process it immediately.

However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
I have sent an e-mail, but it says 'Failed to send'.
'When it is 'Failed to send' condition, it can be directly resented through [Certificate Storage] within the site.
Worng e-mail address.
Please check the mail transmission status in [Certificate storage].

In case of 'transmission failure', you can retransmit directly from [Certificate storage].
If it is 'transferring', please request to the Customer Center to resend it.

If you leave the e-mail address to be resent to the 1: 1 consultation bulletin board, we will check and process it immediately.

However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
Can you send it to me by e-mail?
You can obtain the certificate yourself and use the e-mail transmission function in [Certificate storage].
I applied for a certificate mailing service. Can I edit my address?
It depends on the time you paid the shipping fee.

Payment before 4:00 pm Payment can be made until 4:00 pm on the same day (except Saturdays and holidays),
Payment after 4:00 pm can be made until 4:00 pm on the following day (excluding Saturdays and holidays).

Please leave the address and contact details to change on the 1: 1 consultation bulltine board.

However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
The transmission is complete, but the fax does not come.
If the fax has not been sent, you will need to request a resend.

If you leave the e-mail address to be resent to the 1: 1 consultation bulletin board, we will check and process it immediately.
However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
I have sent a fax, but it says 'Failed to send'.
'In case of 'transmission failure', you can retransmit directly from [Certificate storage].
Wrong fax number.
Please check the fax transmission status in [Certificate Storager].

In case of 'transmission failure', you can retransmit directly from [Certificate storage].
If it is 'transferring', please request to the Customer Center to resend it.

If you leave the e-mail address to be resent to the 1: 1 consultation bulletin board, we will check and process it immediately.

However, for the comments left other than the business hours, please keep in mind that we will contact you on the next day after checking.
(Business hours: Weekdays from 9:00 to 18:00 (excluding lunch time), Saturdays from 9:00 to 13:00)
Can you send it to me by fax?
You can use the fax transmission function in [Certificate Storage] by receiving your own certificate.

Membership

I have changed my name.
After renaming, please check the following two items in order to use Internet certification service.

First, change the registered name of the school to the renamed name

Second, you can sign up with your renamed name (iPhone or mobile phone with your own name)

If you have a history of enrolling as a former name, please proceed with enrollment after withdrawal.

Academic Services : 02-760-1058/02-760-1059/031-299-6648
Korean Academy of Librarian Education : 02-760-1212
Faculty : 02-760-1100
Research & Business Foundation : 031-290-5562
I would like to register or modify my English name.
For English name, each school has different registration and correction methods. For inquiries, please contact the school.